Quality & compliance.
We deliver quality in every aspect of our service.
Committed members of industry associations.
We are proud to be members of the pharmaceutical market research governing bodies and the main market research associations and follow the appropriate guidance on all matters relating to market research codes of conduct, data protection and adverse event reporting.
Rigorous training in research excellence.
All our researchers, from graduates to senior managers, participate in a comprehensive, ongoing training and development program.
We run fortnightly lunch-and-learn sessions where employees share their experiences and teach others about new techniques and approaches in market research.
Our Centers of Expertise, run by senior Directors with expertise in their field, share best practice and nurture innovation.
Compliance.
We take compliance extremely seriously and we have a great confidence in the robustness of our compliance procedures:
Globally all our offices are BHBIA members and all our staff are BHBIA compliant in Adverse Events and Ethical and Legal Requirements (and EphMRA compliant in Europe)
Our Compliance Officer continually improves and develops existing procedures, ensuring that all researchers’ training is complete and up-to-date
We comply with the professional code of conduct and strict operating standards of a range of widely renowned professional organizations such as the Market Research Society, BHBIA, EphMRA and ESOMAR
All our global fieldwork agency partners comply with applicable regulations and self-regulatory codes of practice in the countries in which they operate
All our freelancers globally are trained in AE to a BHBIA standard
All our staff are trained in and updated on our internal policies (anti-bribery and corruption)
We abide rigorously by client specific requirements
Professional standards.
Our Staff Handbook provides employees with our expectations and standards relating to business practice and professional ethics. We aim to uphold the highest standards and expect our employees to do the same.
Customer feedback.
At the end of every project, we invite clients to tell us about their experience via our short, online feedback survey.
We use the findings to evaluate our performance and make improvements when necessary and key results are published annually. Any other reviews we receive from clients are published here.
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